Students develop and apply the communication, interpersonal, and psychosocial skills needed to interact effectively in a changing healthcare environment. Communicating with patients and healthcare providers. Cultural issues, psychological and sociological challenges, and healthcare disparities that affect communication with patients.
This course enables the student to… Identify the importance of good communication skills in a pharmacist’s patient care and non-patient care responsibilities. (BJD SLO 1) Demonstrate effective oral communication and written communication skills. (BJD SLO 1.1, 1.2, 1.3, 1.4, 1.5, 1.6) Simulate assertive, persuasive, confident and clear communication with patients and other healthcare professionals. (BJD SLO 1.3) Demonstrate cultural sensitivity, respect and empathy when interacting with others. (BJD SLO 1.5, 6.4) Actively listen and ask appropriate open and closed-ended questions to gather information. (BJD SLO 1.4) Define and assess patient adherence to therapy and provide education, including motivational interviewing, to improve adherence. (BJD SLO 6.1, 6.4, 6.7, 6.8) Counsel and educate on nonprescription and prescription products using appropriate methods of education. (BJD SLO 1.6, 6.8) Recognize the components of and obtain a comprehensive and accurate patient history and health information. (BJD SLO 6.1) Perform an accurate and complete medication reconciliation. (BJD SLO 1.1, 1.2, 1.3, 1.4, 1.5, 6.1, 6.4) Identify and address cultural, educational, socio-economic, spiritual, and health literacy needs and barriers that could affect a patient’s management plan, adherence and/or health care access. (BJD SLO 1.5, 6.4, 6.7) Describe psychosocial factors that affect patients dealing with chronic disease, disabilities, grief, substance abuse, and mental illness as well as coping mechanisms to reduce and manage them. (BJD SLO 6.4) In addition to the global course objectives noted above, individual lecture objectives and outcomes will be provided prior to each lecture or lecture series.