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Viewing: HSML 6281 : Systems Thinking and Learning

Last approved: Tue, 24 May 2016 08:18:38 GMT

Last edit: Wed, 20 Apr 2016 17:14:56 GMT

Catalog Pages referencing this course
Milken Institute School of Public Health
Health Policy and Management (HPM)
Systems Thinking and Learning
Systems Thinking and Learning
Summer 2016
Course Type
Discussion Group
Default Grading Method
Letter Grade
students in the MHA@GW degree program
HSML 6264, HSML 6265, HSML 6266, HSML 6267, HSML 6268, HSML 6269 and HSML 6280

Professor Leonard Friedman
Frequency of Offering

Term(s) Offered

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Fee Type


The concepts of systems thinking and learning and their application to the management of health care organizations; general systems theory, hard and soft systems, complexity and complex adaptive systems, change management, idealized redesign, design innovation, organizational resilience, high reliability organizations, and learning organizations.
• Articulate principles of hard and soft systems theories and apply them to healthcare organizations • Identify how systems approaches can be used to facilitate organizational change • Employ adult learning and motivation theory to address knowledge and skill gaps within the workforce • Support the design and planning of learning strategies and solutions to support individual and team learning • Analyze the characteristics an organization and its capacity to support learning at all levels • Articulate principles of complexity and complex adaptive systems and apply them to healthcare organizations • Identify how complexity theory and a complex adaptive systems approach can be used to reduce medical errors and enhance patient safety • Assess and evaluate change processes previously used in the students’ organization • Create a plan for redesigning the workplace using the principles of whole systems change • Assess the level of organizational resilience present in the student’s current organization • Develop a set of action steps to increase the level of both organizational and personal resilience • Develop enhanced self-awareness through understanding personal mastery and mental models.
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Course Attribute

Key: 10453