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Viewing: HSML 6269 : Quality and Performance Improvement

Last approved: Tue, 22 Mar 2016 09:07:48 GMT

Last edit: Mon, 19 Oct 2015 16:11:34 GMT

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Milken Institute School of Public Health
Health Policy and Management (HPM)
Quality and Performance Improvement
Quality & Performance Improve
Summer 2015
Course Type
Discussion Group
Default Grading Method
Letter Grade
Limited to Master of Health Administration degree students
HSML 6268


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Theory of quality and performance improvement in health services organizations and systems. Emphasis on the Deming method of continuous quality improvement (CQI). Lean; Six Sigma; IHI quality improvement program; Baldrige criteria; patient safety; and quality tools
1. Apply the Deming method of continuous quality improvement as applied in HSOs 2. Discuss the contributions to quality and performance improvement (Q/PI) by quality theorists such as Juran, Crosby, Shewhart, and Taguchi 3. Comprehend and apply process variation concepts to the work of managers 4. Employ the basic tools and techniques of quality improvement 5. Describe the uses of quality improvement frameworks such as Lean, Six Sigma, and Baldrige to improve productivity 6. Understand and leverage the operational applications of Q/PI in an HSO 7. Sharpen written and oral communication skills
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twilson (Fri, 17 Jul 2015 18:26:10 GMT): updated department to Health Policy and Management
Key: 10050